Last updated Oct 2024
This privacy notice provides you with details of how we collect, use, share, and protect your data in compliance with UK General Protection Regulation (UK GDPR). If you are not happy with how we collect and use your data, you have the right to complain to the Information Commissioner’s Office- ICO (UK supervisory authority for data protection issues www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so we can try to resolve it for you.
Data Controller: Nova Locks
Tel: +44 (0)7796 267547
Email: nova@novalocks.co.uk
Collected Personal Data
Personal data is collected, including, full name, email address, address, phone number, date of birth.
Purpose of collecting data
Data is collected to provide and communicate with you about our services and respond to enquiries.
Data Sharing
Personal data may be shared with trusted third-party service providers to assist us in operating our website and providing our services. These service providers are contractually obligated to use the data only for the purposes specified by us and in compliance with applicable data protection laws.
Personal data may also be shared where we need to comply with a legal or regulatory obligation.
Data Protection
Personal data is stored securely and take appropriate measures to protect it from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
Personal data is retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we keep basic information (Contact, Financial, Transaction data) for a minimum 6 years for tax purposes.
Personal data may be anonymised (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Data Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to request access, rectify, erase, object to processing, restrict, request transfer or right to withdraw consent. To exercise these rights, please contact us.
The request may be refused in certain circumstances but not limited to, where we need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
Changes to the Privacy Policy
The Privacy Policy can be updated at any time to reflect changes to our data processes or legal requirements. The latest version is available on the website.
Nova Locks is a certified practitioner of Havening Techniques. Havening Techniques is a registered trademark of Ronald Ruden, 15 East 91st Street, New York. www.havening.org
© Copyright 2024 Nova Locks Ltd. All rights reserved.
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