Privacy Policy

Last updated February 2026

This privacy notice explains how I collect, use, share, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR). If you have any concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection (www.ico.org.uk). However, I’d appreciate the opportunity to address your concerns directly, so please don’t hesitate to contact me first to resolve any issues.

Data Controller:  Nova Locks (Nova Locks Ltd)

Company Number: 16105140

Registered Office: 1 Bligh's Road, Sevenoaks, Kent, TN13 1DA

Email: [email protected]

Phone: +44 (0)7796 267547

1. Collected Personal Data

Personal data collected may include your full name, email address, postal address, phone number, and date of birth. Due to the nature of my work, I may also process information regarding your emotional wellbeing and history. This is gathered specifically to deliver my services, ensure your safety, and provide a personalised experience.

2. Purpose of Collecting Data

I collect data to provide you with a professional service, manage your bookings, process payments, and respond directly to your enquiries. As a practitioner, I deeply value your trust and am fully committed to handling your information responsibly and in compliance with data protection laws.

3. Data Sharing

Personal data is only shared with trusted third-party service providers who assist me in operating my website, managing my calendar, and processing secure payments. These providers are contractually required to handle your data securely, use it solely for the purposes I specify, and comply with all applicable data protection laws. Additionally, personal data may be disclosed if I am required to comply with legal or regulatory obligations.

4. Data Protection

Personal data is stored securely, and I take appropriate measures to protect it from accidental loss, unauthorised use or access, alteration, or disclosure. I have procedures in place to handle any suspected personal data breaches, and I will notify you and any applicable regulator of a breach if I am legally required to do so.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations. By law, I am required to retain basic information (such as contact, financial, and transaction data) for a minimum of six years for tax purposes. In some cases, personal data may be anonymised (so it can no longer be linked to you) and used for research or statistical purposes. In such instances, this anonymised data may be retained and used indefinitely without further notice.

6. Your Legal Rights

Under data protection laws, you have specific rights regarding your personal data. These include the right to:

- Request access to your data.

- Request corrections to inaccurate information.

- Request erasure of your data.

- Object to or restrict the processing of your data.

- Withdraw consent where applicable.

If you wish to exercise any of these rights, please contact me directly. I may need to request additional information to verify your identity before processing your request to ensure your data remains secure.

7. Cookies and Tracking Technologies

My website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic.

8. Other Legal Information

For information regarding the terms of service and use of the website, please refer to the Terms and Conditions.

9. Changes to the Privacy Policy

This Privacy Policy may be updated at any time to reflect changes to my data processes or legal requirements. The latest version will always be available on my website.